You will be prompted to verify your ID after placing an order on the order confirmation page after checkout. If you choose to verify your ID later, you may do so at any time via the "My Account" page after logging in.
We verify your ID using Digital ID, a fast, easy and secure digital ID check run by Australia Post. You can use one of a wide range of ID documents including your Australian driver's licence, Australian Passport, Foreign passport with Australian visa, Medicare card, Australian birth certificate, Australian citizenship certificate, Immicard or Centrelink concession card. Verification will occur within seconds using this method.
If you do not have one of these documents, you can submit an image via the "My Account" page of a valid government ID with your full name and date of birth for manual verification by one of our Patient Care Team. Verification may take up to 1 business day for this method.