When you are due for your next order, you will be able to increase to the next dose if you wish. To do so, please follow the steps below:
- Log in to your account
- Click to view previous orders
- Select "Reorder" on your most recent order
- Ensure you select "I require the next dose" if you intend to move up to the next dose, or you can continue with the same dose as previously ordered.
Please ensure you update your assessment form to accurately reflect your current dose of this treatment.
Once the order is placed it will then be reviewed by the doctor. If you have been approved for repeat orders it will then be processed and dispatched from the pharmacy. If a consultation is required, the link to book this will be sent to you by email and text. We typically recommend allowing one business day for the doctor to review your order after it is placed.
Please note it is important to keep these key points in mind when placing a new order:
- This medication is only dispatched Monday to Wednesday, you may need to place your order earlier than expected to avoid running out of treatment.
- Typically once an order is placed we recommend allowing 24 hours for the doctor to complete the initial review and be invited to book your consultation (if applicable).
- Usually, you will be able to book a consultation within 24 hours once you receive your booking link, however, if you have time constraints that limit your availability you may want to order earlier to accommodate for this.
Please reach out to our customer service team if you have any concerns about the timing of your order.