Due to delivery logistics, weight care orders are only dispatched Monday-Wednesday to avoid delays in transit, as Australia Post does not operate over the weekends. If your order is approved after our dispatch cutoff on Wednesday, it will be held for dispatch until the following Monday.
The shipping method we use is Australia Post Express Post; this is packaged with an ice pack in an insulated pouch as this allows the product to arrive the fastest and within 2-8 degrees for the duration of almost all deliveries. If a parcel is delayed beyond 48 hours, it will reach unrefrigerated temperatures, starting the expiry window for the unrefrigerated medicine to be used.
If the order arrives within this time and you refrigerate it immediately, it will follow the extended expiry listed on the treatment. If the parcel reaches room temperature, this will start the unrefrigerated expiry. Once the ice pack has defrosted, we expect the packaging to keep the temperature stable and avoid spikes above 30 degrees as long as it is not left in direct sunlight.
If you have any questions or concerns about your medication, please contact us on customerservices@simpleonlinedoctor.com.au