Our system has been updated to reflect the new Australian telehealth regulations which came into effect from 1 September 2023. These new requirements state that all patients must have a real-time consultation with a doctor before a prescription can be issued. Unfortunately, previous orders through our system do not meet this "real-time" criteria.
During the consultation, the doctor will determine the duration for which they will approve your medication. In this period you will be able to order repeats of the medication via the website without requiring another consultation. The timelines for approval will vary from person to person; similar to a regular prescription, if you are in good health the doctor may approve for up to 1 year, however, if you have more complex health or medication(s) it may be a shorter time period.
For more information read our Australian Telehealth Guidelines Update page or our FAQ.