Delivery times will depend on when your order is placed and where you are located within Australia. All our orders are sent by Australia Post Express Post; Their estimated delivery time is:
- Metro areas: 1-2 business days
- Regional and remote areas: up to 5 business days
You can use the delivery time calculator for Australia Post for a specific recommendation for your postcode - we send all orders from Ascot in Brisbane (4007).
Orders approved before midday should be processed for delivery the same day, Monday-Friday. We recommend allowing 24-48 hours for your order to be processed and approved - this process may be longer if you have actions to complete within your account. Please keep in mind that fridge-line medications such as weight care treatments are only dispatched Monday to Wednesday. For questions around the time an order will take to process we recommend checking out this article - How long does the initial clinical review take?
You will receive your tracking details via email once your order is on its way - you should receive this email by 5 pm. We also highly recommend using the AusPost mobile app as this is the simplest way to get notifications about your delivery. If you use the same contact details between your account with us and your AusPost login, it will automatically update your tracking information.
If you have any questions regarding your order delivery timeframe, please contact our patient care team on customerservices@simpleonlinedoctor.com.au