To reorder a medication you have had from our service previously, please follow the steps below:
1. Log in to your account via the person icon in the top right
2. Find the condition you are treating via the menu options (Men's, Women's, Weight Care, General) and proceed to the assessment from the Reorder option
3. Review your assessment responses so the clinical team can ensure there have been no changes to your health or medications since your last order. Most assessment forms should save your previous answers, but it is important to ensure this information is accurate and up to date before checking out. If the information provided has not been updated this can slow down the processing of your order as the doctor needs to clarify any information.
4. Complete the order and check out. Once your order is placed, it will be reviewed by the clinical team as soon as possible, typically within 24-48 hours (Monday to Friday). If you have an existing approval for this treatment through our service your order will be processed by our pharmacist and sent out to you. If you have not yet had a real-time consultation with the doctor, or your previous approval has expired, you will be invited to book a short consultation once your order has been processed.