If the estimated time of arrival of your order has passed, and you have not received your delivery, please let us know as soon as possible.
This will allow us to open a case with Australia Post to locate your order.
If you haven't received or checked your tracking code, you should search your e-mail to see if you can find this.
Often, orders may be awaiting collection at your local post office. You will be updated on the order status via the Australia Post tracking updates, so it's important you check your e-mail, and junk mail, to stay updated on the location of your order.