Hi there! How can we help you?
General FAQs
- How do I find my medication?
- How to Reorder
- How to find my official pharmacy receipt / invoice
- Do you have a phone number?
- What is an existing approval?
- How long does a repeat order take to approve?
- How long does the initial clinical review take?
- How to safely dispose of sharps/needles
- What happens if my order is not approved
- Travelling overseas with your medication
- Is the consultation covered by Medicare?
- Do I need a Medicare Card to order?
- What ID do you accept?
- Why are items out of stock?
- Ordering too early message during checkout
- What information is needed for evidence of a previous prescription?
- How to Reorder
- How to Order
- Can you send me my prescription?
- How many repeats of my medication do I have left?
- Do I need a prescription to order?
- Will I be charged a consult fee for resupplies?
- Am I guaranteed treatment?
- How do I verify my ID?
- Why do I need to verify my ID
- Is the service confidential?
- Who prepares my script?
- Why have I received a refund?
- Why can't I order more tablets?
- Verifying Your Phone Number